Community Management · Toronto
Your audience is talking. We answer, every time.
Growth stalls when comments, DMs, and mentions go unanswered. We manage your community daily, replying, engaging, and building relationships, so followers become fans and fans become customers.
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Why it matters
The algorithm rewards conversations, not just posts.
Every reply, comment, and DM is a signal. Platforms push content that sparks conversation, and people buy from brands that actually talk back. Community management is the difference between an audience that scrolls past and one that engages, trusts, and buys.
It is also your front line: questions, complaints, and leads all land in your comments and DMs. Handled well, they become customers. Ignored, they become lost sales.
What active community does
More reach from engagement
Faster replies, happier customers
Leads captured right in your DMs
Trust that turns into sales
What’s included
Everything that keeps your community alive and loyal.
Daily Engagement
Replying to comments, DMs, and mentions across your platforms, every day.
Proactive Outreach
Engaging with your audience, partners, and relevant conversations to grow reach.
Response Management
Handling questions, feedback, and complaints quickly and on-brand.
Lead Capture
Spotting and routing the DMs and comments that are actually buying signals.
Reputation Monitoring
Watching mentions and reviews so nothing slips, and issues get handled early.
Community Reporting
Response times, sentiment, and engagement, reported every month.
How it works
A clear path from silent to social.
1
Learn your brand voice
We define how your brand sounds, so every reply feels like you, not a script.
2
Set up workflows
We set response guidelines, escalation rules, and coverage across your channels.
3
Engage daily
We reply, engage, and start conversations across your platforms, consistently.
4
Capture & route
We flag leads, complaints, and PR moments, and route them to the right place.
5
Report & refine
We track response times and sentiment, and keep improving.
Why Digital 6ix
Engagement that sounds like you.
On-brand, every reply
We learn your voice so responses sound like you, not a call center.
Fast and consistent
Quick, reliable replies that keep both the algorithm and your audience happy.
Turns chat into leads
We treat your comments and DMs as a sales channel, not just support.
Toronto team, no black box
A local team, clear monthly reporting, and month-to-month flexibility.
Questions
Community management, answered.
What is community management?
Community management is the daily work of replying to and engaging with your audience across comments, DMs, and mentions, so your social presence feels active, responsive, and human.
Isn’t this just replying to comments?
That’s part of it, but it also includes proactive engagement, lead capture, reputation monitoring, and handling questions and complaints, all in your brand voice.
Which platforms do you cover?
The platforms where your audience is active, typically Instagram, Facebook, TikTok, LinkedIn, and X, tailored to your business.
How fast do you respond?
We set response-time targets with you and aim to reply quickly, since speed is one of the biggest drivers of trust and reach.
Do you handle negative comments?
Yes. We respond to complaints and negativity calmly and on-brand, and escalate anything sensitive to you right away.
Do you manage the content too?
Community management focuses on engagement, and we also offer content creation and full social management if you want both handled together.
Community Management
Ready to bring your community to life?
Book a free call. We’ll look at how your community is handled today, and where faster replies could win you reach and customers.
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